Retail Customer Service Manager – Evenings & Weekends

Entain; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading sports betting company in Glasgow is seeking a Retail Customer Service Manager to join their team. In this part-time role, you will deliver outstanding customer service, handle transactions, and maintain shop standards. The ideal candidate should be 18 or older with a passion for customer service and effective communication skills. You'll enjoy a flexible schedule and competitive benefits, including optional overtime and discounts with numerous retailers.

Benefits

Optional overtime subject to availability

Pension Scheme and annual ShareSave

Discounts with hundreds of retailers

Healthcare and wellbeing support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in a betting shop.
• Passion for delivering great customer service.
• Ability to communicate effectively and build relationships.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints or concerns with empathy.

Skills

Customer Service

Communication

Problem-Solving

Teamwork

Cash Handling

Job description

A leading sports betting company in Glasgow is seeking a Retail Customer Service Manager to join their team. In this part-time role, you will deliver outstanding customer service, handle transactions, and maintain shop standards. The ideal candidate should be 18 or older with a passion for customer service and effective communication skills. You'll enjoy a flexible schedule and competitive benefits, including optional overtime and discounts with numerous retailers.