Retail Customer Service Manager — Betting Shop

Entain Group; Stockport; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension Scheme and annual ShareSave

Discounts with retailers

Healthcare and wellbeing support

Optional overtime

Job summary

Entain Group is seeking a Retail Customer Service Manager to lead in our Ladbrokes & Coral betting shops. You will drive top customer service, manage shop standards, and support a team under the Shop Manager’s guidance.

The role includes overseeing customer interactions, handling cash transactions, and working a 30-hour weekly rota with shifts across opening and closing times. A strong emphasis on empathy, problem solving and meeting targets is essential.

Qualifications

• Must be 18+ to work in betting shops.
• Experience in a customer-facing setting.
• Confident working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

In-person service

Confidence with customers

Job description

Entain Group is seeking a Retail Customer Service Manager to lead in our Ladbrokes & Coral betting shops. You will drive top customer service, manage shop standards, and support a team under the Shop Manager’s guidance.

The role includes overseeing customer interactions, handling cash transactions, and working a 30-hour weekly rota with shifts across opening and closing times. A strong emphasis on empathy, problem solving and meeting targets is essential.