Retail Customer Service Lead – Betting Shop

Entain Group; Telford; Hybride; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Pension Scheme

Annual ShareSave

Retail discounts

Healthcare

Résumé du poste

Entain Group is seeking a Retail Customer Service Manager to lead store-level service in our Ladbrokes & Coral betting shops. You will drive customer standards, supervise a shop team and report to the Shop Manager, delivering exceptional service in a fast-paced retail environment.

The role pays £13.00 per hour with a weekly rota of roughly 10 hours, including long opening or closing shifts and some evenings. A commitment to customer care and cash handling is essential.

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsabilités

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Connaissances

18+

Customer-facing

Confidence with customers

Cash handling

Description du poste

Entain Group is seeking a Retail Customer Service Manager to lead store-level service in our Ladbrokes & Coral betting shops. You will drive customer standards, supervise a shop team and report to the Shop Manager, delivering exceptional service in a fast-paced retail environment.

The role pays £13.00 per hour with a weekly rota of roughly 10 hours, including long opening or closing shifts and some evenings. A commitment to customer care and cash handling is essential.