Retail Customer Service Lead – Betting Shop

Entain Italia; United Kingdom; À distance; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Optional overtime

Pension & ShareSave

Discounts

Healthcare & wellbeing

Résumé du poste

Entain is seeking a Retail Customer Service Manager to lead service standards in our Ladbrokes & Coral betting shops. You will supervise a shop team, take bets, handle cash, and ensure a friendly, efficient experience for customers.

The role reports to the Shop Manager and offers £13.00 per hour with shift patterns including mornings, evenings and weekends. A strong focus on targets and consistency will be key to success.

Qualifications

• 18 years of age or over to work in one of our betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsabilités

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Connaissances

Customer service

Cash handling

Face-to-face communication

Target driven

Description du poste

Entain is seeking a Retail Customer Service Manager to lead service standards in our Ladbrokes & Coral betting shops. You will supervise a shop team, take bets, handle cash, and ensure a friendly, efficient experience for customers.

The role reports to the Shop Manager and offers £13.00 per hour with shift patterns including mornings, evenings and weekends. A strong focus on targets and consistency will be key to success.