Retail Customer Service Manager - Betting Shop Lead

Entain Group; Ilkeston; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

Annual ShareSave

Healthcare and wellbeing

Job summary

Entain is seeking a Retail Customer Service Manager to join its Ladbrokes & Coral betting shops in the UK. Reporting to the Shop Manager, you will be part of the Shop team delivering top customer service and building relationships to encourage repeat business.

The role involves taking bets, handling cash, demonstrating products, and handling customer concerns with empathy. Shifts include early and late openings, with a typical 24-hour weekly rota.

Qualifications

• 18 years of age or older to work in betting shops
• Previous work in a customer-facing setting
• Confidence working with customers in person
• Familiarity with cash handling and payment transactions

Responsibilities

• Take bets on different sports and events
• Process customer transactions including cash handling
• Demonstrate products and betting terminals to customers
• Handle customer complaints with empathy and problem-solving
• Work towards defined targets
• Maintain high shop standards
• Open or close the shop

Job description

Entain is seeking a Retail Customer Service Manager to join its Ladbrokes & Coral betting shops in the UK. Reporting to the Shop Manager, you will be part of the Shop team delivering top customer service and building relationships to encourage repeat business.

The role involves taking bets, handling cash, demonstrating products, and handling customer concerns with empathy. Shifts include early and late openings, with a typical 24-hour weekly rota.