Retail Service Leader — Betting Shops

Romford Greyhound Stadium; Sheffield; Ibrido; GBP 15.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Overtime subject to availability

Pension Scheme and annual ShareSave

Discounts with hundreds of retailers

Healthcare and wellbeing support

Descrizione del lavoro

Entain plc is seeking a Retail Customer Service Manager to deliver top customer service within Ladbrokes & Coral betting shops. You will join the Shop team, report to the Shop Manager, and help build customer relationships to drive repeat business.

Salary is £13.00 per hour. The role involves taking bets, handling cash, demonstrating products, resolving complaints, and meeting targets while maintaining shop standards.

Competenze

• You must be 18 years of age or over to work in one of our betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Mansioni

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Conoscenze

Customer service

Cash handling

Complaint handling

Sales

Teamwork

Strumenti

POS systems

Betting terminals

Descrizione del lavoro

Entain plc is seeking a Retail Customer Service Manager to deliver top customer service within Ladbrokes & Coral betting shops. You will join the Shop team, report to the Shop Manager, and help build customer relationships to drive repeat business.

Salary is £13.00 per hour. The role involves taking bets, handling cash, demonstrating products, resolving complaints, and meeting targets while maintaining shop standards.