Retail CSR Manager – Betting Shops, Part-Time

Entain Group; Newbury; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension scheme

Annual ShareSave

Discounts with retailers

Healthcare and wellbeing support

Job summary

Entain Group is hiring a Retail Customer Service Manager to lead customer service excellence in our Ladbrokes & Coral betting shops. Reporting to the Shop Manager, you will join the Shop team to build relationships with customers and encourage repeat visits.

The role requires engaging customers, handling cash, and promoting products, with shifts across opening or closing times. A strong emphasis is placed on delivering friendly service and meeting targets.

Qualifications

• Must be 18 years or older to work in betting shops.
• Previous experience in a customer-facing role.
• Confidence and professionalism when interacting with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Demonstrate products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving.
• Work towards defined targets.
• Maintain high shop standards and presentation.
• Open or close the shop.

Skills

Customer service

Cash handling

In-person communication

Customer interaction

Sales and upselling

Job description

Entain Group is hiring a Retail Customer Service Manager to lead customer service excellence in our Ladbrokes & Coral betting shops. Reporting to the Shop Manager, you will join the Shop team to build relationships with customers and encourage repeat visits.

The role requires engaging customers, handling cash, and promoting products, with shifts across opening or closing times. A strong emphasis is placed on delivering friendly service and meeting targets.