Retail Service Manager - Betting Shops

Entain Italia; Stratford-upon-Avon; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Pension Scheme

Annual ShareSave

Discounts with retailers

Healthcare and wellbeing

Job summary

Entain is hiring a Retail Customer Service Manager for our Ladbrokes & Coral betting shops in the UK. You will lead friendly, high‑standard service, taking bets, processing transactions and demonstrating products to customers.

Reporting to the Shop Manager, you will help build relationships to encourage repeat visits, work flexible hours in a 16‑hour weekly rota and uphold strong shop standards and great customer experience.

Qualifications

• 18 years of age or over to work in betting shops
• Previous work in a customer-facing setting
• Confidence working with customers in person
• Familiarity with cash handling and payment transactions

Responsibilities

• Take bets on different sports and events
• Process customer transactions including cash handling
• Help demonstrate our products and betting terminals to customers
• Handle customer complaints or concerns with empathy and problem-solving skills
• Work towards defined targets
• Maintain high shop standards
• Open or close the shop

Skills

Customer service

Cash handling

Sales support

Empathy

Communication

Tools

Betting terminals

Job description

Entain is hiring a Retail Customer Service Manager for our Ladbrokes & Coral betting shops in the UK. You will lead friendly, high‑standard service, taking bets, processing transactions and demonstrating products to customers.

Reporting to the Shop Manager, you will help build relationships to encourage repeat visits, work flexible hours in a 16‑hour weekly rota and uphold strong shop standards and great customer experience.