Retail Customer Experience Lead

Entain Group; Bracknell; In loco; GBP 15.000 - 21.000; Part-time

Vantaggi offerti da questo lavoro

Pension Scheme and annual ShareSave

Discounts with hundreds of retailers

Healthcare and wellbeing support

Optional overtime subject to availabil

Descrizione del lavoro

Entain Group operates Ladbrokes and Coral betting shops and is seeking a Retail Customer Service Manager to lead customer service standards and build customer relationships. You will work in a lively retail environment, reporting to the Shop Manager and contributing to team targets.

The role involves handling bets, processing transactions, showcasing products, and maintaining shop standards. A 20-hour weekly rota with varied shifts is typical, with on-site work across locations.

Competenze

• Must be 18 years of age or over to work in betting shops.
• Experience in a customer-facing role.
• Confidence when dealing with customers face-to-face.
• Familiarity with cash handling and payment transactions.

Mansioni

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Demonstrate products and betting terminals to customers.
• Handle customer complaints with empathy and problem solving.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Conoscenze

18+ age requirement

Customer-facing experience

Confidence with customers in person

Cash handling

Descrizione del lavoro

Entain Group operates Ladbrokes and Coral betting shops and is seeking a Retail Customer Service Manager to lead customer service standards and build customer relationships. You will work in a lively retail environment, reporting to the Shop Manager and contributing to team targets.

The role involves handling bets, processing transactions, showcasing products, and maintaining shop standards. A 20-hour weekly rota with varied shifts is typical, with on-site work across locations.