Retail Customer Service Leader (Betting Shops)

SmartRecruiters, Inc.; Stockport; Presencial; GBP 14.000 - 15.000; A tiempo parcial

Descripción de la vacante

Entain is seeking a Retail Customer Service Manager to join our Ladbrokes & Coral shops, delivering top customer service and driving standards daily. You will work with the shop team to build relationships that encourage repeat business.

Reporting to the Shop Manager, you will manage betting terminals, take bets, handle cash, and work toward defined targets while maintaining high shop standards. Shifts include evenings and weekends.

Formación

• Must be 18+ years to work in betting shops.
• Previous work in a customer-facing setting.
• Confident working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsabilidades

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Demonstrate our products and betting terminals to customers.
• Handle customer complaints with empathy and problem-solving.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Conocimientos

Customer service

Cash handling

Face-to-face communication

Target-driven

Descripción del empleo

Entain is seeking a Retail Customer Service Manager to join our Ladbrokes & Coral shops, delivering top customer service and driving standards daily. You will work with the shop team to build relationships that encourage repeat business.

Reporting to the Shop Manager, you will manage betting terminals, take bets, handle cash, and work toward defined targets while maintaining high shop standards. Shifts include evenings and weekends.