Retail Customer Service Manager - Betting Shop

SmartRecruiters, Inc.; Taunton; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension Scheme and annual ShareSave

Discounts with retailers

Healthcare and wellbeing support

Overtime (optional)

Job summary

Entain is seeking a Retail Customer Service Manager to join our Ladbrokes & Coral betting shops, delivering top customer service and driving standards daily.

Reporting to the Shop Manager, you will lead the shop team, take bets, handle cash, demonstrate products and work toward targets with a focus on excellent customer experience.

Typical weekly rota is 20 hours, with shifts across 8am–10pm Mon–Sun. We offer a supportive team environment and equal opportunities.

Qualifications

• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.
• You must be 18 years of age or over to work in one of our betting shops.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

In-person interaction

Problem solving

Job description

Entain is seeking a Retail Customer Service Manager to join our Ladbrokes & Coral betting shops, delivering top customer service and driving standards daily.

Reporting to the Shop Manager, you will lead the shop team, take bets, handle cash, demonstrate products and work toward targets with a focus on excellent customer experience.

Typical weekly rota is 20 hours, with shifts across 8am–10pm Mon–Sun. We offer a supportive team environment and equal opportunities.