Retail Customer Service Assistant

Sue Ryder Care; Northampton; Hybrid; GBP 16,000; Part time

Job summary

A community-focused charity in Northampton seeks a Retail Customer Service Assistant for their Online shop operations. The role requires excellent customer service skills and attention to detail, alongside responsibilities like managing customer inquiries and supporting retail operations. Ideal candidates will have previous retail experience and the capacity to engage with customers confidently. The position offers a hybrid work model and a variety of employee benefits.

Benefits

27 days holiday rising to 33 with length of service

Company pension scheme

Staff discount with thousands of retailers

Refer a Friend scheme - £250 payment

Enhanced maternity, paternity, and adoption pay

Qualifications

• Experience in a customer service role is essential.
• Proficient in Microsoft Office or equivalent.
• Strong communication abilities are crucial.

Responsibilities

• Respond to customer enquiries and complaints effectively.
• Support other teams in Retail Operations as needed.
• Maintain accurate records of customer feedback.

Skills

Customer Service Experience

Good IT skills

Good Communication Skills

Organisational Skills

Job description

Overview

Retail Customer Service Assistant – New Goods

Hybrid/Northampton • 25 hours per week over 5 days • £15916.66 pa plus reward and benefit scheme

Are you a good communicator with excellent attention to detail and a passion for retail looking for your next move?

We have a fantastic opportunity to join the Retail Operations team, reporting to the Customer Service Team Leader. You will be responsible for the day to day customer liaison of the Online shop operation, providing our ecommerce customers with excellent customer service to enable Sue Ryder to provide more care for more people.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. We have been shortlisted for Employer of the Year for the people in retail awards 2023 – Retail Bulletin.

Responsibilities

• Ensuring customer service enquiries/complaints are responded to appropriately and to agreed service levels
• Deputising in Managers absence
• Supporting other teams in Retail Operations when required
• Deal directly with customers either by telephone or electronically
• Record keeping and feedback monitoring

About you

You will need excellent customer service skills preferably within an online/retail environment, with some knowledge of ecommerce. You will have the ability to communicate and engage confidently with customers and colleagues across Sue Ryder. The successful applicant will have excellent organisational skills, with great attention to detail and the flexibility to achieve deadlines.

Minimum Essential Criteria

• Customer Service Experience
• Good IT skills (Microsoft Office or Equivalent)
• Good Communication Skills
• Organisational Skills

Desirable Criteria

• Knowledge of ecommerce activities, Ebay, Vinted
• Problem Solving
• Team Player
• Online Retail Customer Service

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities
• Access to Employee support programme
• and lots more. Please visit our careers website for the full list.

Closing date: 13th October

Interview date: TBC

If you want more than just a job, we want you. Join the team and be there when it matters.

Join us in exploring why we work for Sue Ryder: the full list of benefits and information is available on our careers site. This role includes commitment to equity, diversity and inclusion.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email [e-mail].

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion

Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.