Retail Customer Service

Entain plc; Sutton-in-Ashfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading sports betting company is seeking a Retail Customer Service Manager in Sutton-in-Ashfield. This role involves delivering top-notch customer service, building strong relationships, and overseeing operations in a dynamic betting shop environment. Candidates should be at least 18 years old and have a passion for customer engagement. The position includes responsibilities for cash handling and managing shop standards, along with a competitive salary and various benefits.

Benefits

Optional overtime

Pension scheme

Discounts with retailers

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over.
• Passion for delivering great customer service.
• Ability to handle challenging situations professionally.

Responsibilities

• Deliver outstanding customer service.
• Take bets on sports and events.
• Handle customer complaints or concerns.

Skills

Customer service

Communication

Problem-solving

Basic math

Job description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager you will be an integral part of the Entain family delivering top customer service and driving standards on a daily basis in our exciting dynamic Ladbrokes & Coral betting shops. No two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager you will be part of the shop team who will serve customers and build rapport to encourage repeat custom. Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always urge safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem‑solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8 am–10 pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be about 35 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder you will be responsible for opening and closing the shop.

Requirements

• You must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service.
• Enjoy building strong relationships and can communicate effectively.
• Self‑motivated and proactive.
• Are happy to work alone or as part of a team.
• Ability to deal with challenging situations in a calm and professional manner.
• Typing, data entry, basic math, computer and Windows skills, banking experience, upselling, pricing, sanitation, cash handling, stocking.
• Should you need adjustments or accommodations to the recruitment process at either application or interview, please contact us.

Benefits

At Entain we believe in the importance of a healthy work‑life balance and commit to providing your rota at least four weeks in advance. You will receive a competitive salary plus a range of benefits, including:

• Optional overtime subject to availability.
• Pension scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.
• Recognition from leaders and colleagues into amazing prizes.