Retail Customer Service

Entain; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting company in Maidstone is seeking a Retail Customer Service Manager to deliver outstanding service and maintain shop standards. You will engage with customers, handle transactions, and ensure a welcoming environment. Ideal candidates are 18+, motivated, have strong communication skills, and can work well under pressure. This full-time position offers a competitive salary and various benefits. Join a community where your contributions are valued and celebrated.

Benefits

Healthcare and wellbeing support

Pension scheme

Employee discounts

Development opportunities

Qualifications

• Must be 18 years of age or over.
• Passion for delivering great customer service.
• Effective communicator with a knack for building relationships.
• Self-motivated with a proactive attitude.
• Ability to handle challenges calmly and professionally.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions and cash handling.
• Help customers with products and betting terminals.
• Handle complaints with empathy.
• Maintain high shop standards.

Skills

Customer Service

Communication

Empathy

Problem-solving

Self-motivation

Job description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis in our exciting dynamic Ladbrokes & Coral betting shops. No two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team who will be serving customers and building a rapport to encourage repeat custom.

Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always urge safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem‑solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am – 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 30 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts, and shorter evening shifts and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain we believe in the importance of a healthy work‑life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service.
• Enjoy building strong relationships and can communicate effectively.
• Self‑motivated and proactive.
• Are you happy to work alone or as part of a team.
• Ability to deal with challenging situations in a calm and professional manner.

Additional Information

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in our betting shops you can expect to receive great benefits like:

• Optional overtime subject to availability.
• Pension scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

And outside of this you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable, and inclusive future – for our people and the wider global sports betting and gaming sector. However, your ambition is to ensure our people across the globe feel valued, respected, and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Remote Work: No

Employment Type: Full‑time

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Experience: years

Vacancy: 1