Retail Customer Service

Entain plc; Caernarfon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting and gaming company is seeking a Retail Customer Service Manager to join their dynamic team in Caernarfon. You will be responsible for delivering exceptional customer service and driving shop standards. This role involves handling customer transactions, suggesting products, and encouraging repeat custom while ensuring customer safety. The typical weekly rota offers 20 hours, with varied shifts, allowing for a healthy work-life balance. The role also requires opening and closing the shop as needed.

Qualifications

• Passion for sports and customer service.
• Ability to handle complaints with empathy.
• Capable of processing transactions efficiently.

Responsibilities

• Deliver outstanding customer service.
• Take bets on various sports and events.
• Maintain high shop standards.

Skills

Customer service excellence

Empathy and problem-solving

Cash handling

Job description

Overview

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? Salary is £13.00 per hour.

Responsibilities

• Deliver outstanding customer service.
• Always urge safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem‑solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work‑life balance and commit to providing you with your rota at least four weeks in advance.