Retail Customer Advisor (Tooting) 20 hours

Three UK; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A telecommunications company in Greater London is looking for a Retail Customer Advisor to enhance customer experiences and achieve sales targets. You will engage with customers, create exceptional product experiences, and provide personalized solutions. Training will be provided, and the role requires strong customer service skills. This part-time position offers competitive pay and various benefits, including staff discounts, a pension plan, and generous holiday allowances.

Benefits

Free staff handset with unlimited SIM

4.5% employer pension contribution

Life assurance

31 days annual leave plus holidays

Tastecard membership

Money for Uber

Discount access through Perks at Work

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to work well within a team.
• Resourceful in resolving customer enquiries.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences through innovative products.
• Provide personalised solutions for customer enquiries.

Skills

Sales Experience

Customer Service

Organizational skills

Basic Math

POS

Retail Sales

Upselling

Product Demos

Lead Generation

Job description

As a Retail Customer Advisor at Three UK you will play a crucial role in understanding and meeting each customers unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries ensuring a resolution is given promptly.

Qualifications

It all starts with you. We are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We will support you with ongoing development opportunities to build your skills and confidence so you can own where you go as a Customer Advisor and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three we offer a range of benefits

• A free staff handset unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑ratio)

As a bonus within retail you will also receive

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
• Opportunity to win Three Celebrates monthly and annual awards

What we offer

We care about our people’s success by offering great pay, bonuses up to 31 days off plus 2 bank holidays and paid personal days for moments that truly matter (pro‑ratio). You can personalise our benefits for you and your family like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee‑led DEI Networks. We have identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey – for example extended time or breaks in between online assessments, a sign language interpreter or assistive technology – please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity and abilities. Above all we’re looking for authenticity and can’t wait to get to know the real you.

Remote Work: No

Employment Type: Part‑time

Key Skills: Sales Experience, Customer Service, Organizational skills, Basic Math, POS, Millennium, Accounting, Retail Sales, Upselling, Product Demos, Guest Services, Lead Generation

Experience: years

Vacancy: 1