Retail Customer Advisor - (Taunton) - 12 Hours

Three UK; Taunton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading telecommunications provider in Taunton is seeking a Retail Customer Advisor to enhance the customer experience through meaningful interactions. Responsibilities include promoting innovative products, achieving sales targets, and providing personalised solutions to customers. The ideal candidate has strong customer service skills and a passion for mobile technology. This role emphasizes teamwork and aims to meet high performance standards while engaging with customers effectively.

Qualifications

• Strong customer service skills.
• Ability to drive sales and meet performance goals.
• Knowledge of mobile products and services.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting products.
• Achieve personal and store KPIs by driving sales.
• Provide personalised solutions for mobile-related enquiries.

Job description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.