Retail Customer Advisor (Fareham) 20 hours

Three UK; Fareham; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading telecommunications company in Fareham is seeking a Retail Customer Advisor to enhance customer experience and drive sales. You will provide exceptional service by understanding and meeting customer needs, promoting innovative products, and achieving performance goals. Full training is provided, making this an excellent opportunity for motivated individuals eager to grow in a supportive environment. Key benefits include a competitive salary, bonuses, and substantial annual leave. This is a part-time on-site position.

Benefits

Free staff handset with unlimited sim

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus 2 bank holidays

A Tastecard membership

Money to spend with Uber

Access to discounts across various retailers and activities

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to understand and meet customer needs.
• Drive to learn and grow within the role.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting products and services.
• Drive sales and achieve personal and store KPIs.
• Provide personalized solutions for mobile and network inquiries.

Skills

sales experience

customer service

organisational skills

basic math

POS

retail sales

upselling

product demos

guest services

lead generation experience

Job description

Job Overview

As a Retail Customer Advisor at Three UK you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting–edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. We are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network–related enquiries, ensuring a prompt resolution.
• Customer Focused: Demonstrate a strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: Work well within a team, contributing to a positive, high‑performing environment.
• Problem Solving: Be resourceful and proactive in resolving customer enquiries and challenges.

About the Role

Full training will be provided – no prior knowledge of our products is required. Ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We will support you with ongoing development opportunities to build your skills and confidence so you can own your career journey as a Customer Advisor and beyond.

Skills & Experience: sales experience, customer service, organisational skills, basic math, POS, Millennium, accounting, retail sales, upselling, product demos, guest services, lead generation experience (years).

Vacancy: 1.

Our Culture

We are a people‑focused business. We work hard to look after our customers and each other, and our inclusive culture will support and inspire you every day.

Benefits

• A free staff handset with unlimited sim card.
• 4.5% employer pension contribution.
• Life assurance.
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rated).
• A Tastecard membership.
• Money to spend with Uber.
• Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme.
• Opportunity to win Three Celebrates monthly and annual awards.

We also offer a competitive pay package, bonuses, up to 31 days off plus 2 bank holidays and paid personal days for moments that truly matter (pro‑rated). You can personalise our benefits for you and your family, including discounts, vouchers, a pension plan and more. We help with your career through our amazing learning & development tools.

DEI & Accessibility

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and employee‑led DEI networks. We identified a range of reasonable adjustments to help you feel comfortable and perform at your best. If you require reasonable adjustments or have an accessibility request (extended time or breaks in between online assessments, a sign language interpreter, assistive technology, etc.) please contact your recruiter directly for guidance. We use AI in different parts of our business to boost innovation and improve efficiency, but we are looking for authenticity and real experiences, not just AI‑edited CVs.

Employment

Remote Work: No. Employment Type: Part‑time. #VodafoneThree #LI-Onsite