Retail Banking Customer Care Apprenticeship Programme 2026 Manchester

Barclays; Manchester; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading banking institution in Manchester is offering an apprenticeship as a Senior Financial Services Customer Adviser. This is a full-time role where apprentices will earn a competitive salary while gaining valuable professional qualifications. Candidates need 5 GCSEs including Maths and English, and should demonstrate commitment, enthusiasm, and excellent customer service skills. The role involves research support, collaboration with teams, and direct customer interaction.

Benefits

Competitive salary

Professional qualification

Flexible working environment

Qualifications

• 5 GCSE's at grades A*- C including Maths and English.
• Strong commitment and enthusiasm for learning.
• Ability to work collaboratively in teams.

Responsibilities

• Execute small research projects to support decision-making.
• Collaborate with cross-functional teams on business initiatives.
• Provide customer service support and manage client relationships.

Skills

Customer service

Research and analysis

Communication

Team collaboration

Education

5 GCSE's at grades A*-C (9-5) including Maths and English (or equivalent)

Job description

Annual Salary £25,000 + benefits

Getting qualified. It's a huge achievement that can completely change your prospects – but it’s not always open to everyone, whether that's due to the cost of university or the timing not being right. But with our apprenticeships, all that can change. Here at Barclays we offer a world‑class programme that provides you with a permanent, full‑time job with a competitive salary from day one - all whilst gaining a professional qualification at the same time. Whether you're a school‑leaver looking for alternative options to the traditional university route or you're someone thinking differently about your future, we'll help you to build an extraordinary career at Barclays, no matter your background.

Why a Barclays Apprenticeship?

You’ll get the opportunity to earn whilst working towards a Senior Financial Servies Customer Adviser Apprenticeship, a perfect blend of theoretical learning and real‑life practical work whilst on a full‑time salary in a permanent job. A unique chance to get a professional qualification without the student loan, all whilst getting years of work experience under your belt. Due to the evolving nature of Apprenticeships, a new Apprenticeship might become available and if deemed more relevant to your role, we'll change the Apprenticeship before you start.

Retail Banking at Barclays

In Retail Banking, we create and deliver brilliant experiences for all kinds of Barclays customers. By understanding the people we serve, we shape the future of our products and services. From savings accounts to investments, from mortgages to credit cards, from insurance policies to digital banking, Retail Banking makes money work for customers all over the UK.

Customer Care

From day one, you'll take part in mandatory onsite training designed to build your confidence and skills. Early in the programme, you'll also begin supporting customers through telephony services, helping them manage everyday banking needs with clarity and care. Whether it's a quick transaction or a deeper financial conversation, you'll be a trusted guide making sure every customer feels supported and valued.

Are you eligible?

First, you’ll need the right qualifications. For this apprenticeship opportunity you’ll need5 GCSE's at grades A*- C (9-5) including Maths and English (or equivalent). Beyond that though, we’re also looking for commitment and enthusiasm. Our Apprenticeships place deep investment in you as an individual. That means we need you to match that commitment: you’ll turn up every day ready to work hard, push yourself, and think differently about what you’re capable of. You’ll have the backing of a global bank, and you’ll rise to that expectation.

Working In Manchester

Our Manchester office is a vibrant hub with flexible spaces for collaboration and client events. Just a short walk from major transport links and surrounded by top‑tier amenities, it offers a modern, professional environment designed for impact and growth. Manchester is a place to grow your career and make a difference.

What happens once you apply?

Step 1 - We'll review your application
Step 2 - You'll be asked to complete our online assessments
Step 3 - We'll ask you to complete a survey, so we can be sure of your eligibility
Step 4 - It's time to attend a virtual or in‑person assessment day, where you'll be assessed during a group activity and interview (this will take place from November 2025)
Step 5 - We'll let you know the outcome and give you feedback.

Purpose of the role

To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities.

Accountabilities

• Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking.
• Collaboration with cross‑functional teams to support business initiatives.
• Participation in training and development programs to enhance skills and knowledge.
• Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking.
• Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints.
• Management of the development and implementation of financial models and strategies that support in decision making for retail banking.
• Training and mentoring of junior colleagues.

Analyst Expectations

• To meet the needs of stakeholders/ customers through operational excellence and customer service.
• Perform prescribed activities in a timely manner and to a high standard.
• No people leadership roles at this grade.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
• Identify escalation of policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures.
• Evaluate and select the appropriate alternatives from defined options.
• Make judgements based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.