Retail Assistant – Shaftesbury Avenue

Thomas Cook; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Retail Assistant for their London store. This role combines customer service with sales, ensuring a memorable experience for each visitor. The ideal candidate will be outgoing, engaging, and proactive in seeking new business opportunities. With a focus on teamwork and collaboration, you will contribute to the store's success while enjoying training and progression opportunities in a growing business. If you thrive in a dynamic environment and are motivated by achieving targets, this position could be the perfect fit for you.

Qualifications

• Previous experience in retail is preferred but not essential.
• Strong customer service and communication skills are vital.

Responsibilities

• Advise customers on products and assist with queries.
• Serve customers at the tills and handle transactions.
• Seek out new business opportunities in the community.

Skills

Customer Service

Communication Skills

Sales Skills

Commercial Focus

Teamwork

Education

Experience in Retail

Training in Customer Service

Tools

Excel

Word

Outlook

Job description

Full Time Retail Assistant – Shaftesbury Avenue, London

Working Hours: 40 hours per week with no Sunday trading

We are looking for a Retail Assistant to join our established store on Shaftesbury Avenue (WC2H 8AD), London. Being a Store Retail Assistant at Nisbets means you will be passionate about putting your customer first; after all, this will be something that comes naturally to you. But this is more than a retail advisor role; it is also a sales role. As well as giving award-winning customer service to our diverse range of customers, you will also be advising them on our products, promotions, and how best you can help them support their business. Your passion for our brand will drive your sales performance and make our customers' experience in-store as positive as it can possibly be. We want a trip to our store to be memorable, so you will be engaging, outgoing, and helpful in order to give a great impression of our business. As a brand ambassador, you will also step outside of your store and use your initiative to seek out new business opportunities in your local community. There is a real family feel in our stores, and everyone understands what needs to happen to make the store a success; it’s a real team effort.

As a Retail Assistant your main responsibilities will be:

1. Advising customers on products and assisting with general queries
2. Being a subject matter expert around our products
3. Serving customers at the tills in a polite and professional manner
4. Replenishing stock and ensuring the store looks clean, tidy, and professional
5. Handling cash/card transactions
6. Showing warmth, personality, and enthusiasm for the products
7. Continuing to develop on product knowledge and any promotions or offers
8. Processing sales, exchanges, and returns efficiently and accurately
9. Actively seeking out new business opportunities

To apply for this role you will:

1. Ideally have previous experience in a retail customer service environment, but this isn’t essential as our training will set you up for success
2. Be commercially focused and motivated by hitting store targets
3. Be confident, genuine, and always positive
4. Be driven to work hard and contribute to the store's success
5. Have experience of using Excel, Word, and Outlook
6. Possess strong customer service and communication skills

About Nisbets

You may have heard of us, you may not, but the chances are you will have eaten off one of our plates or taken a drink from one of our glasses without ever realizing. We provide a huge range of catering equipment to a wide variety of businesses and export to 100 countries. We probably provide the machine for your essential morning cappuccino along with the exquisite tableware at your favorite restaurant.

We are the UK’s market-leading catering equipment supplier. Established as a small family business in 1983 to the global operation of today, growth and innovation are what set us apart and make us unique. Our story is one of high growth, huge challenges, and an enormous opportunity ahead of us. Nisbets has been recognized on The 2018 Sunday Times’ TopTrack250, which champions Britain’s growing businesses. We’ve ranked 48th and just one of nine businesses recognized in the South West. Having doubled our turnover in the last 5 years, the scale of opportunity ahead of us is vast, and we need like-minded, ambitious people to help us deliver our UK and International growth plans.

You will be well rewarded for your hard work; not only will you be part of a growing business, but we’ll make sure you have the right training and progression opportunities. Driven by collaborative working means the scope for growth and personal impact is enormous.