Retail Area Manager

Devon Air Ambulance; Exeter; Hybrid; GBP 37,000; Full time

Job summary

A charity organization in the United Kingdom is seeking a full-time Retail Area Manager. This role involves overseeing multiple shop locations, leading managers and volunteers to achieve sales targets, and ensuring compliance with health and safety standards. The successful candidate will possess excellent communication skills and previous charity sector experience. This position offers a competitive salary and a range of employee benefits, including annual leave and a pension scheme, as well as opportunities for professional growth.

Benefits

25 days annual leave plus 8 bank holidays

Occupational Maternity/Paternity & Adoption leave

Paid time off for fertility treatment

Pension scheme, 6% employer contributions

Occupational sick pay scheme

Counselling and financial wellbeing services

Qualifications

• Previous experience in the charity sector is required.
• Ability to lead teams and achieve sales targets.
• Knowledge of stock control and health & safety compliance.

Responsibilities

• Oversee multiple shop locations and lead managers/volunteers.
• Drive retail growth through effective shop operations.
• Ensure compliance with legislation and organisational standards.

Skills

Self-motivated

Excellent interpersonal communication

Customer care skills

Critical thinking

Problem-solving

Job description

Salary: £36,254.94 per annum

Hours: 37.5 hours per week– flexible, but may include weekends and bank holidays

Location: Hybrid role with regular travel to various DAA locations including shops and Head Office, Exeter with opportunity to work from home as part of a balanced working week

Duration: Permanent

The Role

We have an exciting opportunity to come and work with us in our Retail Team as a full time Retail Area Manager. By working closely with the Retail Operations Manager and shop managers, your goal is to drive retail growth through effective shop operations.

The Retail Area Manager oversees multiple shop locations, leading managers and volunteers to achieve sales targets while delivering excellent customer service and upholding DAAT values. Key responsibilities include stock control, merchandising, health and safety compliance, and financial procedures, ensuring all shops adhere to relevant legislation and organisational standards.

The Candidate

We’re looking for someone who is self‑motivated and has excellent interpersonal communication and customer care skills. Previous experience of working in the charity sector is required with the ability to think critically and problem solve effectively and a readiness for the ever‑changing challenge that is charity retailing!

If you are looking for a new challenge that makes a real difference to the local community, we want to hear from you!

The Package

£36,254.94 per annum. As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services

Find out more about your benefits here.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

More Information and How to Apply

To apply, please visit our careers page here, scroll down to 'Retail Area Manager' and click 'Apply for this job'.

The closing date for applications is Friday 2nd January at 12pm.

Interviews will be a two stage process and held in person at our Head Office*.

1st Interviews - Tuesday 13th January 2026

2nd Interviews - Tuesday 27th January 2026

If you would like to find out more information about the role, or speak to one of the Retail team, please contact us at [e-mail].

What’s the recruiting process like at DAA? Learn about your experience as a candidate here.

Devon Air Ambulance are aDisability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.