Retail Apprentice Travel Advisor

TUI Group; Hailsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Hailsham is seeking an Apprentice Travel Advisor to support customers in planning unforgettable holidays. The role includes comprehensive training towards a Level 3 Travel Consultant qualification, with a structure designed to develop sales and customer service skills. The ideal candidate will work variable shifts and be passionate about travel. The offer includes a starting salary of £8.05 per hour and numerous benefits.

Benefits

Starting salary of £8.05 per hour

Commission scheme for exceeding targets

Fantastic holiday benefits

Investment in personal development

Pension scheme and life assurance

Qualifications

• Passion for travel and helping customers.
• Ability to work varying shift patterns including weekends and evenings.
• Willingness to learn and complete practical assignments via online platform.

Responsibilities

• Inspire customers and colleagues with your passion.
• Achieve and exceed sales targets.
• Adapt to customer needs in face-to-face and virtual settings.
• Receive ongoing support and training in technology and processes.

Skills

Customer service

Sales

Problem-solving

Adaptability

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Apprentice Travel Advisor in our Hailsham store we’ll provide a valuable insight into the world of travel and fully support you in working towards the Level 3 Travel Consultant Apprenticeship. Our two-year Apprenticeship Scheme is structured to develop you in becoming a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including, weekends, bank holidays and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary starting of £8.05 per hour which increases after the first year
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales and objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role face to face and virtually
• If things don’t go to plan, your colleague network will actively help you investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive support and training on a variety of systems empowering you to enhance your knowledge, skills and behaviours to confidently adapt your style to help answer questions whilst bringing memorable holidays to life for our customers
• You’ll be given time within your working week to complete practical and written assignments via your online learning platform and with the support of your manager and a dedicated learning coach you'll be guided through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.