Retail Apprentice Travel Advisor

TUI Group; Ashford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company is seeking an Apprentice Travel Advisor for their Ashford store. You'll gain valuable experience in the travel industry while working towards a Level 3 Travel Consultant Apprenticeship. This role requires a passion for customer service and sales expertise, with responsibilities including inspiring customers and adapting to their needs. Enjoy a starting salary of £8.05 per hour, commission opportunities, and various employee benefits including holiday discounts and a pension scheme.

Benefits

Starting salary of £8.05 per hour

Commission scheme

Holiday benefits and discounts

Health and Wellbeing support

Investment in development

Pension scheme and life assurance

Qualifications

• Passion for travel and customer service.
• Ability to inspire customers while achieving sales.
• Flexibility to adapt to various shifts including weekends and holidays.

Responsibilities

• Inspire customers and exceed sales objectives.
• Adapt to face-to-face and virtual customer interactions.
• Complete practical and written assignments for the apprenticeship.

Skills

Customer service skills

Sales ability

Communication skills

Education

Willingness to complete Level 3 Travel Consultant Apprenticeship

Job description

Overview

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Apprentice Travel Advisor in our Ashford store we’ll provide a valuable insight into the world of travel and fully support you in working towards the Level 3 Travel Consultant Apprenticeship. Our two-year Apprenticeship Scheme is structured to develop you in becoming a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including, weekends, bank holidays and evenings at some of our busier stores.

Benefits

• TUI offers much more than just a starting salary starting of £8.05 per hour which increases after the first year
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales and objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role face to face and virtually
• If things don’t go to plan, your colleague network will actively help you investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive support and training on a variety of systems empowering you to enhance your knowledge, skills and behaviours to confidently adapt your style to help answer questions whilst bringing memorable holidays to life for our customers
• You’ll be given time within your working week to complete practical and written assignments via your online learning platform and with the support of your manager and a dedicated learning coach you'll be guided through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.