Retail Advisor, 20hrs, Ellesmere Port- Coliseum

Virgin Media Ltd; Ellesmere Port; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider is seeking a Retail Advisor in Ellesmere Port. This role involves delivering exceptional customer service, helping customers discover products and solutions tailored to their needs. Candidates should possess confidence, communication skills, and a passion for great service. The position offers competitive pay at £12.40 hourly, alongside extensive benefits including private medical cover, generous leave options, and pension contributions. Embrace the opportunity to build a rewarding career in a supportive team environment.

Benefits

Private medical cover

Healthcare plan

Market-leading leave policies

Annual leave with birthday off

Excellent pension scheme

Qualifications

• Confidence and strong communication skills are essential.
• Must be resilient and motivated to achieve goals.
• Ability to adapt to different shifts and customer demands.
• Willingness to learn and grow in a retail setting.

Responsibilities

• Welcoming customers with a friendly attitude.
• Understanding customer needs and recommending solutions.
• Showcasing innovative products and meeting performance goals.
• Maintaining an organized store environment.

Skills

Confidence

Communication skills

Resilience

Flexibility

Proactive attitude

Job description

Location: Ellesmere Port - Coliseum

Salary: Competitive + Fantastic Benefits

As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

Who we are

At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.

What You’ll Be Doing:

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Want to see what it’s all about for yourself?

The must haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.

The other stuff we are looking for

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What's in it for you

We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market-leading maternity, paternity, neonatal, and carers leave policies.
• 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
• An excellent pension scheme, matching up to 10%

As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.

Next steps

Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.

So, what are you waiting for

This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.