Retail Administration Assistant

Blue Cross; Hartlebury; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading UK animal welfare charity is seeking an Administrative Assistant to support the retail team in Hartlebury. This part-time role (21 hours per week) requires strong communication and organizational skills. Responsibilities include assisting with logistics, providing insights through data reporting, and ensuring smooth operations. The charity offers a supportive work environment and a range of benefits, including a health cash plan and generous holiday entitlement.

Benefits

38 days holiday rising to 43 with service

Programs for physical and mental wellbeing support

Free access to GP services

Health cash plan

Employee assistance programme

Pension scheme with enhanced employer contribution

Professional fees paid for development

Life assurance

Enhanced family friendly policies

Charity worker discounts

Qualifications

• Confident computer user with experience using Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.

Responsibilities

• Provide administrative support to the retail team.
• Assist with logistics and coordination in retail operations.
• Handle sensitive information regarding retail operations.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Strong verbal communication

Strong written communication

Job description

Contract: Permanent, part time, 21 hours per week

Location: Hartlebury, DY10 4JB

Closing date: Sunday 15th February 2026

Interview date: W/C 23rd February 2026

More about the role

Blue Cross is a leading UK animal welfare charity with over 50 retail shops across England and Wales. Our retail operations are essential in raising funds that support our mission of caring for sick, injured, and homeless pets, helping over 40,000 animals each year through reing, veterinary, and education programmes.

Based at our Hartlebury office, home to both our retail administration team and warehouse, you'll be at the centre of our operations where your role will provide crucial administrative support to our retail team, assisting with logistics and coordination to keep things running smoothly. This part time role is for 21 hours p/week – we’re flexible on how these hours are worked so are happy to discuss further at interview with what might work for you!

You will work with data on internal finance and EPOS systems to create reports to supply our teams with insights to help decision making across our retail function.

We need you to be a strong communicator in both written and verbal communication and be confident working with multiple systems and software’s. As you will be responsible for keeping systems and filing up to date and organised, having good attention to detail is crucial to be successful in this role.

About you

We’re looking for a natural problem solver with excellent communication skills and the ability to multitask. As an administration assistant, you will be working with a varied team which is made up of different roles where everyday is different. You’ll be someone who is happy to get involved with a variety of responsibilities, which may include working in our warehouse or working closely with our e-Commerce team.

You’ll be instrumental in handling sensitive information and contributing to the overall success of our retail operations.

Essential Qualifications, Skills, and Experience:

• Confident computer user with experience using Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.

Desirable Qualifications, Skills, and Experience:

• Working knowledge of Gift Aid.
• Ability to prioritise and adapt in a fast-paced environment.
• Experience working independently and as part of a team.
• Awareness of data protection and the need for confidentiality

How to apply

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• Enhanced family friendly policies
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page.

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