Restaurant Shift Leader — Great Service, Career Growth

Zizzi; Lancaster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular restaurant chain is seeking a Supervisor to enhance customer service and manage restaurant operations in Lancaster. You will lead and motivate a team, ensuring every shift runs smoothly while fostering a positive dining experience. The ideal candidate has excellent leadership skills, strong customer service orientation, and a passion for food. This role offers competitive pay, generous employee discounts, and opportunities for career progression. Join us to contribute to a fun and vibrant restaurant culture.

Benefits

50% off at Zizzi & ASK Italian

Free meals on shift

Tronc system for customer rewards

Access to earned wages via Wagestream

Discounts on cinema tickets and travel

Employee Assistance Programme

28 days holiday (pro rata)

Company pension contributions

Zizzi branded uniforms

Qualifications

• Experience in managing teams in a fast-paced environment.
• Passionate about delivering great customer service.
• Ability to train and motivate team members.

Responsibilities

• Manage shifts and restaurant operations effectively.
• Ensure high standards of service and customer satisfaction.
• Coach team members to embody company values.
• Maintain cleanliness and organization of the restaurant.

Skills

Leadership

Customer service

Team management

Communication

Job description

A popular restaurant chain is seeking a Supervisor to enhance customer service and manage restaurant operations in Lancaster. You will lead and motivate a team, ensuring every shift runs smoothly while fostering a positive dining experience. The ideal candidate has excellent leadership skills, strong customer service orientation, and a passion for food. This role offers competitive pay, generous employee discounts, and opportunities for career progression. Join us to contribute to a fun and vibrant restaurant culture.