Restaurant Manager

e2e Infosys; Hall Green; On-site; GBP 28,000 - 35,000; Full time

Job summary

A hospitality management company in Birmingham is seeking a customer-focused Restaurant Manager. The successful candidate will oversee daily operations, ensuring exceptional service standards and a high-quality dining experience. Responsibilities include training staff, managing bookings, and ensuring compliance with health and safety regulations. The ideal applicant has experience in front-of-house restaurant management and strong leadership skills.

Qualifications

• Customer-focused with a commitment to delivering exceptional service.
• Experience in managing front-of-house restaurant operations.
• Strong communication and leadership abilities.

Responsibilities

• Oversee daily restaurant operations for high-quality dining.
• Deliver exceptional customer service and ensure guest satisfaction.
• Train, mentor, and supervise front-of-house staff.

Job description

We are seeking customer focused Restaurant Manager to oversee the daily operations of our restaurant in Birmingham. The ideal candidate will ensure exceptional service standards, deliver an outstanding guest experience, and maintain a smooth and efficient workflow across all front-of-house functions.

In this role, you will be responsible for managing and training FoH staff, coordinating service with the kitchen team, overseeing bookings, and handling customer inquiries and complaints. You will also ensure compliance with health and safety regulations while maintaining a warm, welcoming, and well-organised environment for both guests and employees.

Key Responsibilities

Oversee daily restaurant operations to ensure a seamless and high-quality dining experience.

Deliver exceptional customer service and maintain high levels of guest satisfaction.

Train, mentor, and supervise FoH staff to ensure service standards are consistently met.

Collaborate with the kitchen team to ensure efficient and timely service.

Manage customer inquiries, feedback, and complaints in a professional and solution-focused manner.

Oversee bookings and reservations to optimise guest flow and seating efficiency.

Ensure full compliance with health, safety, and hygiene regulations.

Supervise food and beverage offerings to maintain quality and consistency.

Maintain an organised, welcoming, and efficient front-of-house environment.

Support overall restaurant management, co...