Restaurant Manager

The Ivy Collection; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading restaurant brand in the United Kingdom seeks an experienced Restaurant Manager to provide exceptional service and lead a dynamic team. The ideal candidate will have over 2 years of hospitality management experience, strong leadership skills, and a passion for delivering an outstanding guest experience. This role offers competitive pay and various staff benefits, including discounts and career development opportunities. Join us in creating unforgettable moments for our guests!

Benefits

Competitive Industry pay

50% staff discount

Career Development and Training

Extra holiday allowance

Guaranteed day off on your Birthday

Access to discounts on various retailers

Qualifications

• 2+ years of experience in a management role in hospitality.
• Experience overseeing a team of managers.
• Excellent English language skills.

Responsibilities

• Provide friendly, courteous, and professional service.
• Build and maintain an efficient team of employees.
• Manage employee performance with feedback and appraisals.
• Ensure guest requests are responded to promptly.
• Analyze and communicate feedback from Mystery Diner reports.

Skills

Customer service excellence

Team leadership

Communication skills

Ability to work under pressure

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

Restaurant Manager

This is a great opportunity to join a dynamic and supportive team in one of the UK's most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Restaurant Manager:

• To provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
• To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
• To develop a learning culture and to ensure that all team members feel valued and rewarded.
• To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals
• To ensure all guest requests and queries are responded to promptly and effectively.
• Analyse Mystery Diner reports and communicate them back to your team, finding ways to improve and learn.

About you:

• You have 2 years + experience in this position
• You have the experience and skills to oversee and support a team of managers, as well as the entire front of house operation.
• You love to wow guests with exceptional service, and you can cope well under pressure during a busy service.
• You have excellent English language skills

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.