Restaurant Floor Manager

New Fame Foods Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing Indian vegetarian restaurant chain is seeking a Floor Manager to lead front-of-house operations and ensure outstanding guest experiences. The ideal candidate will supervise service staff, manage seating and reservations, and coordinate with the kitchen. Fluency in Hindi is preferred, alongside strong communication and people-management skills. This role requires flexibility to work evenings and weekends, providing leadership during busy lunch and dinner services.

Qualifications

• Previous experience as a floor supervisor/manager in a restaurant, preferably Indian or vegetarian.
• Strong communication and people-management skills.
• Ability to handle high-volume service calmly.

Responsibilities

• Supervise and motivate service staff for efficient vegetarian service.
• Manage seating, queues, and reservations during peak hours.
• Coordinate with the kitchen on order flow and refills.

Skills

Strong communication skills

People management

Fluent in Hindi

Job description

We are looking for Floor manager for an Indian vegetarian restaurant. Join a growing Indian vegetarian restaurant chain as a Floor Manager, leading front-of-house operations and ensuring outstanding guest experiences during busy lunch and dinner services. Hindi speaking will be a strong added advantage for communicating with guests and team members across outlets.

Key responsibilities

• Supervise and motivate service staff to deliver fast, friendly, and accurate vegetarian service on the floor.
• Manage seating, queues, and reservations to ensure smooth flow during peak hours and festival periods.
• Coordinate with the kitchen on order flow, buffet/thali refills, and out-of-stock items to minimise guest waiting and disappointment.
• Handle guest queries and complaints professionally, maintaining high satisfaction and encouraging repeat business.
• Maintain high standards of cleanliness, hygiene, and safety in all guest areas in line with company policies.

Requirements

• Previous experience as a floor supervisor/manager in a restaurant, preferably Indian or vegetarian.
• Strong communication and people-management skills, with the ability to handle high-volume service calmly.
• Ability to speak Hindi fluently; other Indian languages are an added plus.
• Flexibility to work evenings, weekends, and festival days as per rota