Respiratory Medicine Administrator / Booking Clerk

North Bristol NHS; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in the UK is seeking a Respiratory Medicine Administrator/Booking Clerk to support clinic operations and enhance patient experiences. The role involves scheduling appointments, managing data quality, and assisting patients through various communication channels. Candidates should have relevant administrative experience, strong organizational skills, and proficiency in electronic patient systems. This position offers a full-time contract within a collaborative healthcare environment that prioritizes effective patient care and service efficiency.

Benefits

Training provided

Supportive team environment

Healthcare benefits

Qualifications

• Experience in administrative roles, preferably in healthcare settings.
• Strong verbal and written communication skills.
• Ability to work effectively in a team and under pressure.

Responsibilities

• Support appointment bookings and patient communication.
• Maintain data quality in patient records.
• Coordinate clinic utilization and monitor waiting times.

Skills

Communication

Data management

Organizational skills

Time management

Education

Relevant administrative experience

Tools

Electronic patient systems

Microsoft Office Suite

Job description

Respiratory Medicine Administrator/Booking Clerk | North Bristol NHS Trust

Employer:

North Bristol NHS

Location:

Bristol, BS10 5NB

Pay:

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

07/02/2026

About this job

This role provides essential support to the Respiratory Medicine and Respiratory Physiology services by helping provide an outstanding experience for our patients.

The successful applicant will join a dynamic and motivated team who are committed to reducing wait times and improving access to our service.

The role requires regular clinic booking, data quality and patient communication support.

The post holder will be responsible for facilitating bookings for a number of routine clinic and diagnostic as well as providing general administrative support to the service, including data quality and patient contact.

There is a requirement to use local electronic patient systems for bookings, such as ERS and Lorenzo, and training will be provided.

Procedures will need to be followed in relation to booking appointments, audio‑typing clinic letters and relevant correspondence and administering the DNA process.

You will be required to actively co‑ordinate and monitor the reduction of waiting times, in line with Government Access Targets and local guidelines, ensuring patients are dated within the Referral to Treatment waiting times.

Another key aspect of the role will be to ensure full clinic utilisation for Respiratory Medicine services as well as working as part of a team to facilitate the Physiology testing service, ensuring compliance with DM01 targets.

North Bristol NHS Trust is the largest Trust in the South West region and one of the largest trusts in the country.

Last year the Trust treated over 100,000 inpatients, over 35,000 outpatients, 90,000 emergency department patients and helped deliver over 6,000 babies.

It employs more than 9,500 staff, has approximately 1,050 inpatient beds and income in excess of £540 million.

The Trust provides Medical, Surgical, Neonatal and Maternity Care for its local population of approximately a million people in Bristol, South Gloucestershire and North Somerset.

The Trust also provides regional services in Neurosciences, Orthopaedics, Pathology, Plastic Surgery and Burns, Renal Medicine and Transplant and Urology and is the Major Trauma Centre for the West Country.

The health service in Bristol, North Somerset, and South Gloucestershire is being remodelled to concentrate on acute facilities and where appropriate to provide more care close to patient homes through a network community hospitals and facilities.

The Trust recently moved the majority of its acute services to the Brunel Building, regarded as one of the best hospital facilities in Europe, on the Southmead Hospital Site.

At Southmead Hospital, we also have our excellent maternity and women’s health services, the Bristol Breast Care Centre and the Trust’s Severn Pathology service.

Booking Duties

• To maintain clinic utilisation in relevant clinics, including short notice cancellation re‑books.
• To coordinate testing and consultation appointments to improve department performance and patient experience.
• To monitor the clinic capacity and demand for appointments in the relevant clinics.
• To book routine, urgent appointments, taking an overview and maximising appointment slots, escalating if the slots are insufficient against patients awaiting appointments.
• To support in the management of waiting lists by highlighting booking challenges to waiting list coordinators.
• To have a robust patient cancellation process, returning to GP care where appropriate.
• To use the hospital computer systems to undertake all processes required for the patients outpatient visit and to arrange follow‑up outpatient appointments in accordance with the booking protocols.
• To undertake other administrative or clerical duties as required by the department, such as incoming mail, updating of spreadsheets etc.

Admin Duties

• To respond promptly and professionally to internal and external telephone enquiries, ensuring accurate information is recorded and disseminated to all parties.
• To support with data quality work as required by the Support Manager.
• To engage with departmental initiatives and embody the NBT Cares culture.
• To liaise with patients, relatives, General Practitioners, clinical and administrative staff over the telephone, face to face and in written correspondence.
• To have effective communication in relation to the status of patient appointments, in particular with Medical Secretaries and clinicians within Cardiology.
• To ensure that all clinics are outcomed (cashed‑up) at the end of the working day.
• To meet and have regular contact with the Secretarial Team/Support Services Manager and Specialty Manager.
• To support with patient communication by answering e‑mails and phone calls from the general lines.
• To maintain a safe environment for patients and staff, raising concerns where appropriate.
• To manage own annual leave to ensure sufficient notice to clinical staff of non‑cover of reception/booking, and that Medical Secretaries are informed of absence.
• To ensure patient confidentiality is maintained at all times.
• To maintain quality of own workload, adapting own practice in accordance with service needs and demands, offering suggestions for improvement of services.
• To contribute to own personal development and attend mandatory and other training relevant to the role.
• To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Support Services Manager/Specialty Manager.

This advert closes on Thursday 22 Jan 2026

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