Resolution Champion

We Manage Jobs(WMJobs); Birmingham; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A local government authority in Birmingham is seeking a Resolution Champion to join their Resolution Service Team. You will be responsible for providing expert advice, resolving inquiries, and managing a caseload within the Housing Solutions & Support Service. The ideal candidate will have a problem-solving mindset and excellent communication skills. This permanent role offers a salary range of £28,598 to £34,434 and is hybrid-based. Applications require a CV and a Supporting Statement outlining relevant qualifications.

Benefits

Living Wage Employer

Committed to employee welfare

Disability Confident Leader

Qualifications

• Experience of homelessness and temporary accommodation is advantageous.
• Relevant legislation and guidance knowledge will be a plus.
• Ability to manage a caseload with conflicting priorities.

Responsibilities

• Provide expert advice and resolve inquiries.
• Investigate matters to a resolution.
• Manage a caseload and deliver written responses to stakeholders.

Skills

Customer-focused

Analytical thinker

Attention to detail

Problem-solving mindset

Excellent communication skills

Organizational skills

IT skills

Data-driven decision making

Job description

Resolution Champion

Permanent

Grade B - £28,598 - £34,434

Working 36.5 hours per week

We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate.

Consultation grade - subject to formal evaluation under the Pay Equity Review

An opportunity to join the Resolution Service Team within Birmingham City Councils Housing Solutions & Support Service as a Resolution Champion. You will be providing expert advice, resolving enquires and investigating matters to a resolution.

The Resolution Service Team responds to enquiries to the Housing Solutions & Support Service whilst providing support with service delivery, complaints, members enquiries, LGSCO, legal matters, subject access and freedom of information requests.

You will be holding a caseload of your own working to strict deadlines, delivering majority by written responses that provide solution or prevent risk of escalation to a wide range of internal and external stakeholders.

To be successful in this role you will need to be customer focused, proactive, an analytical thinker with logical reasoning, a problem‑solving mindset, have attention to detail, make data‑driven decisions and use critical thinking.

You will need excellent communication, organisational and IT skills and the ability to manage a caseload with conflicting priorities.

Experience of homelessness, temporary accommodation, housing allocations, the relevant legislation and guidance will be an advantage.

This is a permanent role, working 36.5 hours per week on a hybrid basis.

For any informal enquires please contact [e-mail] quoting reference 3324

Please upload an up‑to‑date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Supporting Statement should be no more than 1500 words.

Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification

RM-00026334-Resolution Champion-Job Description (4).pdf

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

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