Residential Lettings Negotiator

The People Pod; Alderley Edge; On-site; GBP 26,000 - 40,000; Full time

Job summary

A leading lettings agency in Alderley Edge is seeking a Resident Lettings Executive to manage inbound customer enquiries and support booking efforts. Ideal candidates are confident sales professionals with a passion for building relationships and delivering exceptional service. The role offers a competitive salary with OTE of £40,000, excellent training, and a supportive, high-growth team culture. This position provides the opportunity for a full-time career in a vibrant sector.

Benefits

Career growth opportunities

Comprehensive training and development

Supportive team culture

Qualifications

• Experience in lettings, estate agency, consultative sales, telesales, or customer service.
• Strong written and spoken communication skills.
• Motivated by achieving targets and earning commission.

Responsibilities

• Manage inbound enquiries via phone, email, and messaging platforms.
• Handle remote bookings for UK and international customers.
• Create rebooking and referral opportunities through customer relationships.

Skills

Sales experience

Strong communication skills

Customer service

Organizational skills

Proactivity

Job description

Resident Lettings Executive

Alderley Edge, Cheshire
£26,000 + Commission (OTE £40,000) | Permanent

Are you a confident, people-focused sales professional who loves closing deals, building relationships and delivering exceptional customer experience? Whether you come from lettings, estate agency, consultative sales, telesales or face-to-face customer engagement, this could be the perfect next step.

We're looking for a Resident Lettings Executive to join a fast-paced, high-growth team supporting the letting of premium residential/student apartments across the UK. This is an exciting opportunity for someone who wants a stable career, great earning potential, full training, and the chance to work with an international customer base.

The Role

You'll be part of a central sales team responsible for filling high-quality accommodation and achieving 100% occupancy for the upcoming academic year. You'll handle warm leads, support prospective residents, and help guide them through the booking journey. This is a role for someone who thrives in phone-based sales, enjoys building rapport quickly, and knows how to convert enquiries into confirmed bookings.

What You'll Be Doing

• Managing inbound enquiries via phone, email, WhatsApp, WeChat and other messaging platforms
• Handling remote bookings for UK and international customers
• Creating rebooking & referral opportunities using strong customer relationships and social media engagement (TikTok, Instagram, WeChat, Red)
• Scheduling viewings with on-site residence teams nationwide
• Following up every lead to maximise conversion and hit lettings targets
• Supporting brand awareness and providing a first-class customer experience
• Reporting on daily/weekly activity, conversions and lettings performance

What We're Looking For

• Experience in Lettings, Estate Agency, Consultative Sales, Telesales, Customer Service or Promotions
• Confident communicator with strong written and spoken skills
• Organised, proactive and motivated by achieving targets & earning commission
• Able to build rapport quickly with customers from the UK and overseas
• Additional languages are a bonus but not essential
• Personable, professional, reliable and committed to delivering results

Hours & Flexibility

This is a full-time role based in Alderley Edge, with some flexible shifts to support international markets. Occasional Saturdays/bank holidays may be required (with time off in lieu). One WFH day per week available.

Why Apply?

• Clear career path in a fast-growing sector
• Excellent training and development
• Exposure to an international B2C sales environment
• Strong OTE with uncapped potential
• Modern, energetic, supportive team culture

Due to expected large volume of applicants, unfortunately we will not be able to reply to every candidate.