Residential Building Manager

Thomas Webb Recruitment; Greater London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A premier recruitment agency seeks a Residential Building Manager for a luxury residential building in Canary Wharf. The role requires adept management of housekeeping and concierge operations to ensure 5 star service is delivered consistently. Candidates should possess significant experience in facilities management, NEBOSH certification, and a customer-driven approach. This on-site role offers a competitive salary, with duties including team recruitment, training, and health and safety compliance.

Qualifications

• Significant prior experience managing residential buildings or facilities.
• Strong communication and customer service skills.
• Hands-on management style and willingness to take ownership.

Responsibilities

• Overall management of housekeeping and concierge teams.
• Recruitment and training of site team.
• Building relationships with residents.
• Managing health and safety compliance.
• Budgetary management for staffing and expenses.

Skills

Significant previous experience in Residential Building Management or Facilities Management

Experience managing front of house, concierge, housekeeping, and maintenance teams

Customer driven with experience delivering 5 star customer service

Excellent work ethic and willingness to be hands-on

Education

NEBOSH level 3 certification or higher

IRPM Associate Membership or higher

Tools

Knowledge of Plant/HVAC systems

Knowledge of The Building Safety Act 2022

Job description

Position: Residential Building Manager
Location: Canary Wharf
Salary: £65k
Hours/days: Monday to Friday 08:00 - 17:00

Thomas Webb Recruitment has an exciting opportunity for an experienced Residential Building Manager to work at one of London's premier 5 star residential buildings in the Heart of Canary Wharf.

The development comprises circa 300 apartments and offers its residents exclusive use of a gym, lounge bar, cinema and playgrounds, with the Residential Building Manager being responsible for the management of a 5 star concierge and housekeeping and maintenance service.

Candidate Specification

All applicants for the Residential Building Manager position must meet the following criteria;

• Significant previous experience in a Residential Building Manager or Facilities Management role
• Significant experience in managing front of house, concierge, housing keeping and or maintenance teams
• NEBOSH level 3 certification or higher, highly desirable
• IRPM Associate Membership or higher, highly desirable
• Good working knowledge of Plant/HVAC systems
• Good working knowledge of The Building Safety Act 2022 highly desirable
• Customer driven, with previous experience delivering 5 star customer service
• Excellent work ethic, willing to be hands on take ownership of the responsibility of the building, day and night

Duties and responsibilities

The Residential Building Manager shall be responsible for:

• Overall responsibility of the housekeeping & concierge teams, ensuring that all operational and department targets are consistently met and that the cleanliness and checking of public areas is carried out efficiently and in line with company brand standard and procedures
• Being hands on and visible to all team members and observing the day-to-day operations ensuring consistency of 5 star customer service
• You will be responsible for the day-to-day recruitment, training, development and management of the site team.
• Building trusted relationships and strong rapport with the residents and stakeholders
• Maintaining the highest quality database relating to residents preferences
• Reactively handling all estate requests from residents to provide creative options in a timely manner through Quick and Efficient Service
• Creating and meeting the monthly reporting of SLAs & KPIs against each service contract across the development
• Creating a solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded
• Following client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment
• Ensuring COSHH is up to date and that the team is trained and monitored
• Managing all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development
• Conducting comprehensive and informative handovers with colleagues and ensure that staff meetings are held regularly and staff are informed about engagement activities and opportunities to training and development
• Encouraging and motivating colleagues to perform their best, taking responsibility for tasks and assignments, making decisions and providing input on possible improvements
• Managing in house laundry and the external dry cleaning of towels and staff uniforms
• Ensuring that a detailed daily log is maintained for any incidents, resident requests and shift handovers
• Conducting probation meetings and regular performances assessments and mystery audits with all team members
• Budgetary management of all staffing, recruitment cost, training, consumable items, and work equipment.
• Liaising with our health and safety consultant to ensure that all risk assessments on site are up to date and the teams are fully trained
• Liaising and assisting with any HR matters, inclusive of but not subject to, investigation, disciplinary and dismissal.
• Assisting with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders.
• Coordinating all planned and preventative maintenance (PPM) including but not limited to central plant; coordinating access and contractor attendance for FCU/ HIU servicing within the properties.
• Attend weekly/ fortnightly meetings with the Freeholders representatives to report on all matters arising with the Estate management.

Should you wish to apply for the Residential Building Manager role, please submit your CV along with a cover note, outlining your compatibility for the role.