Resident Success & Community Engagement Lead

Office Angels; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a pro-active Customer Success Consultant for an office-based role in Brighton. The successful candidate will manage incoming resident enquiries, address complaints, and support community engagement initiatives. Key qualifications include experience in customer service, exceptional communication skills, and familiarity with Salesforce CRM. This position offers a salary of £30,000-£45,000 DOE, with quarterly profit sharing after six months.

Benefits

Quarterly Profit Share

Qualifications

• Exceptional verbal and written communication skills.
• Must have experience with noise-related enquiries.
• Previous supervisory or management experience is preferred.

Responsibilities

• Manage incoming enquiries via phone and email.
• Provide clear and accurate information to residents and stakeholders.
• Track and support the resolution of issues.

Skills

Experience with noise-related enquiries

Complaints handling experience

Exceptional verbal and written communication skills

Highly organised with attention to detail

Salesforce CRM usage

Job description

A leading recruitment agency is seeking a pro-active Customer Success Consultant for an office-based role in Brighton. The successful candidate will manage incoming resident enquiries, address complaints, and support community engagement initiatives. Key qualifications include experience in customer service, exceptional communication skills, and familiarity with Salesforce CRM. This position offers a salary of £30,000-£45,000 DOE, with quarterly profit sharing after six months.