Resident Services Manager/Property Manager

Cobalt Consulting (UK) Ltd; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property management firm is seeking a proactive Resident Services Manager to oversee residential properties in Merseyside. The role involves managing tenancies, ensuring high standards in estate maintenance, and building strong relationships with residents. Ideal candidates will have experience in residential property or customer service, excellent communication skills, and a full UK driving licence. This position offers an opportunity to make a significant impact in the community.

Qualifications

• Experience in residential property, hospitality, or customer service.
• Strong people skills and ability to manage complex situations.
• Organised and detail-focused with ability to work independently.
• A full UK driving licence and own vehicle are essential.

Responsibilities

• Act as the first point of contact for residents, providing exceptional service.
• Manage tenancy processes including viewings, check-ins, inspections, and check-outs.
• Coordinate planned and reactive maintenance to resolve issues promptly.
• Monitor compliance, health & safety, and property standards.
• Build strong community relationships with residents and stakeholders.
• Drive retention by fostering a positive resident experience.

Skills

Experience in residential property

Strong people skills

Confident communicator

Organised and detail-focused

Job description

We are seeking a proactive and organised Resident Services Manager to oversee a portfolio of residential properties in Merseyside. This is a hands-on role where you'll act as the face of the development, supporting residents, managing tenancies, and ensuring the estate is maintained to the highest standard.

Key Responsibilities:

• Acting as the first point of contact for residents, providing exceptional service and communication.
• Managing tenancy processes including viewings, check-ins, inspections, and check-outs.
• Coordinating planned and reactive maintenance, ensuring issues are resolved promptly.
• Monitoring compliance, health & safety, and property standards across the development.
• Building strong community relationships with residents, local partners, and stakeholders.
• Driving retention by fostering a positive resident experience and addressing concerns early.

What we\'re looking for:

• Experience in residential property, hospitality, or customer service, with strong people skills.
• Confident communicator with the ability to manage complex situations.
• Organised, detail-focused, and comfortable working independently.
• A full UK driving licence and own vehicle are essential.

This is a fantastic opportunity to join the growing residential property sector and make a real impact on both the resident experience and community success.