Resident Services Host

Cobalt Consulting (UK) Ltd; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading property management firm in Manchester seeks a front of house hire for a luxurious Build To Rent development. In this role, you will ensure exceptional customer service, manage resident interactions, and maintain building standards. Ideal candidates will have a background in hospitality or customer service, possess strong communication skills, and demonstrate flexibility in a team environment.

Qualifications

• Demonstrable experience in hospitality/property/customer service.
• Awareness of Health & Safety requirements on-site.
• Positive attitude and ability to work with minimal supervision.

Responsibilities

• Ensure residents feel welcome, safe, and at home.
• Conduct customer viewings and tours.
• Log receipt and collection of customer parcels.

Skills

Customer-facing experience

Excellent communication skills

Flexible approach

Proficient with Microsoft/Windows

Job description

About the Role

Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Manchester

For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.

You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service.

Responsibilities

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
• Conducting customers viewings and tours
• Undertaking pre-let inspections and scheduled inspections of communal areas
• Logging receipt and collection of customer parcels
• Building security and resident administration in line with GDPR
• Arranging and hosting events for residents
• Logging and reporting all Health and Safety tasks
• Administrative duties predominantly revolving around reports producing system reports

Requirements

• Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
• Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
• Continually strives to improve knowledge, skills and abilities to produce the best results
• A flexible approach, dedication to working well in a team
• Positive attitude and ability to go above and beyond for residents with little supervision
• Proficient with common software eg Microsoft/Windows etc
• Excellent communication skills, including written and verbal English and numeracy
• Experience with events desirable