Resident Services Associate

Dandara Living; Manchester; On-site; GBP 29,000; Full time

Job summary

A leading property management firm in Manchester is seeking a professional to manage resident interactions and oversee communal spaces in a vibrant apartment community. Responsibilities include handling enquiries, conducting inspections, and ensuring high standards of service and maintenance. The ideal candidate has strong administrative skills and is proactive in creating a positive environment. This role offers a competitive salary and benefits.

Benefits

£28,124 per annum

33 days holiday + the option to buy 5 more

Up to 5% pension scheme (employer matched)

3x salary life assurance

Employee Assistance Programme (EAP)

24-hour Digital Doctor

Health Assured Wisdom App

Competitive parental leave

Benefits discount platform

Qualifications

• Strong customer service and professionalism are expected.
• Ability to manage resident and guest enquiries effectively.
• Experience with managing communal areas and conducting inspections.

Responsibilities

• Manage resident and guest enquiries.
• Book and oversee resident amenity spaces.
• Conduct move-in/out appointments and inventories.
• Log maintenance issues and manage keys.
• Conduct viewings of building and apartments.

Skills

Proficiency in Microsoft Word

Proficiency in Excel

Proficiency in Outlook

Booking systems knowledge

Understanding of on-site H&S requirements

Education

ARLA, IRPM, or COSHH qualifications

Job description

Based at Chapel Wharf, our flagship development and largest apartment community to date, this role places you at the core of a vibrant, bustling complex with close to 1,000 apartments. Located in the lively Salford area, Chapel Wharf offers modern living spaces, excellent amenities, and superb transport links—all contributing to an unmatched work environment. With an impressive HomeViews score, this development is recognised for quality and resident satisfaction. Working Pattern: working 40 hours over 5 days on a 3 week rolling rota. These can be discussed at interview. A combination of 7am to 4pm, 10am to 7pm shifts.

What you will do:

• Managing resident and guest enquiries
• As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected.
• Booking and overseeing resident amenity spaces
• Conducting move-in/out appointments, inventories, and meter readings
• Logging maintenance issues and key management
• Conducting viewings of the building and the apartments with potential residents
• Creating a community feel through communication, events, and innovations.
• Ensure maintenance issues are prioritised and closed promptly with the FM team
• Maintaining tidy and presentable amenity spaces
• Managing parking, noise complaints, and site-wide communications
• Coordinate and manage tenancy inspections, mid-term and at move-out
• Assisting with open days, events, and security walks
• Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept.
• Covering shifts when needed

Qualifications and Skills:

• Proficiency in Microsoft Word, Excel, and Outlook, as well as booking systems
• Strong understanding of on-site H&S requirements
• ARLA, IRPM, or COSHH qualifications (desirable, but training provided)

If you're ready to take your career to the next level, Dandara Living offers the perfect platform. Join us and you'll bring your expertise to life on transformative projects, surrounded by a team that's as passionate about innovation as you are. Here, you'll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We're all about opportunity and are dedicated to helping you unlock yours to its fullest potential.

Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK's leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management.

Benefits:

• £28,124 per annum
• 33 days holiday + the option to buy 5 more!
• Up to 5% pension scheme (employer matched!)
• 3x salary life assurance (paid option to increase to x4)
• Employee Assistance Programme (EAP)
• 24 hour Digital Doctor
• Health Assured Wisdom App
• Competitive parental leave
• Benefits discount platform - hundreds of your favourite shops, restraunts, gyms and more!