Resident Scheme Manager

Westward Housing Group; Kingskerswell; On-site; GBP 25,000; Full time

Job summary

A housing organization is seeking a Residential Scheme Manager in Kingskerswell. The role involves overseeing the management of older people's services, engaging with residents to maintain their well-being. The successful candidate will have experience working with older people and excellent communication skills. A competitive salary and various benefits are offered, including a pension scheme and generous annual leave.

Benefits

Company Laptop and Mobile Phone

26 days Annual Leave + Bank holidays

Healthcare plan

Company Pension Scheme - matched contributions up to 10%

Casual dress code

Qualifications

• Experience working with older people is essential.
• Strong communication skills to engage with residents.
• Knowledge of confidentiality practices is required.

Responsibilities

• Manage the Older People Service in Kingskerswell.
• Assist residents to maintain their well-being and independence.
• Conduct health and safety assessments.

Skills

Knowledge and experience of working with older people

Good communication skills

Effective use of Computerised Housing systems

Understanding of confidentiality

Ability to work flexibly

Job description

Jury's Corner, Kingskerswell 20 hours per week £13,716 (FTE £24,861) per annum

Right now, we have an exciting opportunity for a permanent Residential Scheme Manager, specialising in the needs of older people, to live on-site in a two bedroom flat. The accommodation will have a license agreement in place and a monthly charge of £420.18 per month is payable for the accommodation, plus utilities.

You will be responsible for the day-to-day management of our Older People Service in Kingskerswell to deliver a high-quality service to customers in accordance with Westward's policies and practices. Jury's Corner is development that is situated in the town of Kingskerswell, Devon and comprises of 27 self contained properties for those aged over 58.

Duties of this position include:

• Assisting residents to help maintain their well-being and independence
• Consulting with residents on all issues affecting them and their home and liaising with relevant agencies
• Carrying out a telephone morning call service. - if required
• Account for income and expenditure on the scheme
• Undertaking regular pendant alarm equipment checks (as required)
• Carrying out regular health and safety assessments, reporting and following up

You will be required to participate in resident/scheme meetings as required, integrate new residents into the scheme, encourage, support and co-ordinate social activities.

Is this you?

• Knowledge and experience of working with older people
• Good communication skills
• Effective use of Computerised Housing systems
• Understanding of confidentiality and demonstrable ability to work with confidential information
• Ability to work flexibly, use own initiative and lone work

The benefits of working for Westward include:

• A competitive annual salary of £13,716 (FTE £24,861) per annum
• Company Laptop and Mobile Phone
• 26 days Annual Leave + Bank holidays (pro-rata)
• Healthcare plan with retail discount benefits package
• Company Pension Scheme - matched contributions up to 10%.
• No personal care responsibilities
• £250 refer a friend scheme
• Casual dress code

Should you be shortlisted for the post, you will be invited to visit the scheme, which will allow you to meet residents and view the scheme and accommodation.

Closing date: 9th November 2025

Interview date: 14th November 2025

We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our People and communities we support.