Resident Liaison Officer

ARC Group; Needham Market; On-site; GBP 28,000 - 30,000; Full time

Job summary

A social housing refurbishment contractor is seeking a Resident Liaison Officer in Needham Market. The role involves overseeing the running of a busy maintenance programme, ensuring effective communication with residents, and preparing site reports. Key skills include excellent communication, customer care, and a proactive approach. This is a full-time permanent position with a salary between £28,000 and £30,000 per annum.

Qualifications

• Experience in occupied refurbishment.
• Knowledge of Health & Safety regulations.

Responsibilities

• Maintain the resident liaison daily diary and record incidents.
• Provide site reports for client and management.
• Prepare communications to residents and manage complaints.
• Conduct pre-visits to neighboring residents to explain planned works.

Skills

Excellent communication skills

Customer care or sales background

Able to work on own initiative

Ability to work as part of a team

Willingness to work in a construction environment

Appreciation of site operatives

Ability to liaise with local schools and community leaders

Job description

Job Title: Resident Liaison Officer

Job Type: Permanent

Location: Needham Market

Salary: £28-30k per annum

Our client a well‑known social housing refurbishment contractor responsible for the maintenance of 1000s of properties across the East is recruiting for an experienced supervisor to oversee the running of a busy voids and repairs maintenance programme across Wisbech and surrounding areas. The RLO will be site‑based and may be required to fulfil duties concurrently on more than one site as required. This is a full‑time permanent role.

Responsibilities of a Resident Liaison Officer:

• To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments.
• Understand the works, programme and scope of works.
• Provide site reports and updates for client and site management.
• Prepare and distribute all communications to residents.
• Establish a resident's charter, maintain files, keep a log of complaints and any queries.
• Compile, devise and implement procedures and administration to complement your role.
• Be available for residents' meetings, and meetings with the client as and when.
• Site meetings: Housing officers, estate developments or joint management board meetings.
• Carry out pre‑visits to each neighbouring resident to explain the planned works and assist them in understanding the process.
• Letter process for the neighbouring property explaining all works.
• Regular checks on residents throughout the day and at the end of the working day.
• Any claims, compensation and complaints are dealt with within a timescale and with care.

Desirable Experience of a Resident Liaison Officer:

• Occupied refurbishment knowledge
• Health & Safety knowledge

Qualifications & Skills of a Resident Liaison Officer:

• Excellent communication skills, both written and verbally
• Customer care or sales background
• Able to work on own initiative and devise system to suit role.
• Ability to work as part of a team.
• Willingness to work outside in a construction environment.
• Appreciation of site operatives.
• To work/lise with local schools, community leaders, youth workers and police.

Please contact our Maintenance Recruitment specialists if you are available for this position.

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