Resident Liaison Officer

United Infrastructure; Bromsgrove; On-site; GBP 80,000 - 100,000; Full time

Job summary

An expanding infrastructure company is seeking a Resident Liaison Officer to engage with residents and manage communication across various projects. The ideal candidate will have experience in community engagement roles, be an excellent communicator, and handle challenging situations effectively. This role comes with a competitive salary, benefits package, and opportunities for career progression, emphasizing customer care and satisfaction within the infrastructure sector.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Qualifications

• Experience in a contractor or client-side resident liaison/community engagement role.
• Ability to manage difficult situations effectively.
• Valid driving license and own vehicle.

Responsibilities

• Act as a point of contact for customers and coordinate updates.
• Ensure resident engagement through various means.
• Manage expectations between residents and operational teams.

Skills

Excellent communication

Stakeholder management

Resilience under pressure

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure –

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure -

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experiencedResident Liaison Officeryou will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work primarily in South London, but potentially some travel across Kent, Surrey and West Sussex .

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

This role will require travel you must have your own vehicle and valid driving license.

Qualifications

With the confidence to manage sometimes difficult situations, asResident Liaison Officeryou will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional Information

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth

How to Apply:

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!

As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.