Resident Liaison and Project Co-ordinator

Babergh and Mid Suffolk District Council; Aingers Green; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

A local government authority in England is seeking a Resident Liaison and Project Co-ordinator to manage project support and customer engagement. You will lead liaison activities while ensuring effective communication and project delivery. The ideal candidate will possess strong customer service skills, relevant qualifications, and experience in project management. This role offers a competitive salary, generous leave, and opportunities for hybrid working.

Benefits

Learning and development opportunities

Generous leave entitlement

Local Government Pension Scheme

Wellbeing Support Program

Employee Assist Program

Health Care Options

Qualifications

• Proven experience in delivering work projects.
• Confidence in managing customer engagement.
• Hold a full UK driving license and access to a vehicle.

Responsibilities

• Manage project timelines and communicate milestones.
• Handle customer complaints professionally.
• Lead customer liaison activities.

Skills

Customer service management

Project management support

Effective communication

IT skills (Microsoft Office)

Education

NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

Babergh and Mid Suffolk District Council are looking to recruit a Resident Liaison and Project Co‑ordinator to join our team‑based Property Asset and Compliance Team within the Housing Directorate in Great Wenham, Colchester.

You’ll work full‑time, permanent, on a competitive salary of £31,537–£36,363 per annum (pro‑rated for part‑time). Full‑time, part‑time and job‑share opportunities will be considered.

About the role

Reporting to the Business Services Manager, the role supports a highly effective, customer‑focused and innovative business support function.

Key Responsibilities

• Act as a customer‑focused, well‑organised professional managing competing priorities under pressure.
• Provide comprehensive support for the day‑to‑day delivery of programmes and projects in line with the project management framework.
• Monitor and maintain project timetables, ensuring key milestones are achieved and effectively communicated to stakeholders.
• Manage and respond to complaints, addressing areas of customer dissatisfaction promptly and professionally.
• Lead on customer / resident liaison activities across multiple programmes and projects.
• Attend liaison meetings, ensuring a high standard of customer service and accurate minute‑taking.
• Raise and process work orders, purchase orders, invoices, and variation requests efficiently.
• Utilise strong IT skills, particularly in Microsoft Office, to support project delivery.
• Hold a full UK driving licence and have access to a vehicle for home visits.

About you

• NVQ Level 3, ONC, or equivalent qualification, or comparable knowledge gained through experience.
• Proven experience supporting the delivery of work projects and investment programmes, including assisting with project management activities.
• Confidence in managing the customer and resident liaison process, from initial setup through to ongoing engagement and resolution.

About us

We work together across our councils and with partners in the public, private and voluntary sectors to provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We pride ourselves on creating a vibrant environment and economy for our districts, and the area is consistently ranked among the top 50 places to live in the UK.

Benefits

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Program.
• Employee Assist Program.
• Health Care Options.

Our ways of working

Work is what we do, not where we go! We are committed to a hybrid model with a mix of office, home and remote based working.

We support equality and diversity, providing opportunity and ambition for all.

Closing date: 11pm, 14 December 2025. Interview date: 18 December 2025.

If you think you have what it takes, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.