Resident Experience & Leasing Associate

Greystar Worldwide, LLC; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Greystar is seeking a Customer Service Associate to help manage the property and its community, including marketing, maintenance, and tenancy administration, to ensure a top-notch resident experience and strong occupancy and retention.

The role involves delivering front-of-house service, handling queries, supporting events, and performing leasing activities. You will also support health and safety compliance and may participate in after-hours cover.

Qualifications

• Good level of general education.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Knowledge of UK Health and Safety requirements and legislation.

Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents.
• Delivers all aspects of customer service, including a front of house service.
• Responds to customer queries and complaints, following the complaints procedure.
• Supports events and activities within the Community.
• Establishes and maintains relationships with University clients.
• Maintains local knowledge resources relevant to resident needs (travel, entertainment, amenities).
• Completes administrative tasks including logging maintenance, filing, notices, and updating databases.
• Participates in marketing activities such as open days and leafleting to promote the property.
• Carries out sales and leasing activities including viewings and follow-ups.
• Assists with summer Community preparations (move-in/out).
• Ensures Health and Safety compliance per company policies.
• Participates in on-call roster for out-of-hours support.
• Chases rent arrears following procedures to meet targets.
• Promotes tenancy extensions and other revenue streams like vending.
• Raises purchase orders according to procedures.

Skills

Customer service

Team player

Relationship building

Autonomous decision making

Fluent English

Multitasking

Negotiation

Education

General education

Tools

Microsoft Office

Booking systems

Databases

Job description

Greystar is seeking a Customer Service Associate to help manage the property and its community, including marketing, maintenance, and tenancy administration, to ensure a top-notch resident experience and strong occupancy and retention.

The role involves delivering front-of-house service, handling queries, supporting events, and performing leasing activities. You will also support health and safety compliance and may participate in after-hours cover.