Part-Time Resident Experience & Leasing Associate

Greystar; Manchester; On-site; GBP 12,000 - 18,000; Part time

Job summary

Greystar is seeking a part-time Customer Service Associate in Manchester to support day-to-day property management, marketing, maintenance coordination and tenancy administration. You will help achieve occupancy and retention goals while delivering an excellent resident experience.

The role focuses on front-of-house service, resident queries, rent administration and community events. Applicants should have strong customer service background, be fluent in English, and capable of multi-tasking in

Qualifications

• Good level of general education.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
• A knowledge and understanding of UK Health and Safety requirements and legislation.
• Experience & Skills Essential: Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills.
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi task and prioritise.
• Numerical skills necessary to complete the above activities.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Supports events and activities within the Community.
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Caries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Assists with summer Community preparations, including move-in and move-out processes.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Promote tenancy extensions and other revenue streams such as vending.
• Raise purchase orders in accordance with procedures.
• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Look to maximise efficiency of utilities.

Skills

Customer service

Team player

English fluency

Organisational skills

Numerical skills

Adaptability

Communication skills

Education

General education

Tools

Microsoft Office

Booking systems

Databases

Job description

Greystar is seeking a part-time Customer Service Associate in Manchester to support day-to-day property management, marketing, maintenance coordination and tenancy administration. You will help achieve occupancy and retention goals while delivering an excellent resident experience.

The role focuses on front-of-house service, resident queries, rent administration and community events. Applicants should have strong customer service background, be fluent in English, and capable of multi-tasking in