Resident Experience & Leasing Specialist

Greystar; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Greystar in Manchester is seeking a Customer Service Associate to manage day-to-day property operations, resident queries, and leasing activities. You will support maintenance, coordinate events, and ensure a high-quality resident experience, working as part of a team in a dynamic community setting.

The role emphasizes front-of-house service, safety compliance, and strong communication with residents and colleagues. A proactive, customer-focused attitude is essential for success.

Qualifications

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Fluent English verbal and written communication skills.
• Good level of general education.
• Proficient in Word, Excel and Outlook; experience with databases or booking systems.

Responsibilities

• Deliver all aspects of customer service for residents, including front of house and queries.
• Respond to resident queries and manage complaints per procedures.
• Support events and activities within the Community and promote a positive resident experience.
• Carry out sales and leasing activities including viewings and inquiries.
• Log maintenance requests and update databases; assist with tenancy administration.

Skills

Excellent customer service

Team player

Fluent English

Organised multitasking

Education

General education

Tools

Microsoft Office

Booking systems

Job description

Greystar in Manchester is seeking a Customer Service Associate to manage day-to-day property operations, resident queries, and leasing activities. You will support maintenance, coordinate events, and ensure a high-quality resident experience, working as part of a team in a dynamic community setting.

The role emphasizes front-of-house service, safety compliance, and strong communication with residents and colleagues. A proactive, customer-focused attitude is essential for success.