Resident Experience & Leasing Specialist

Greystar Worldwide, LLC; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Greystar Worldwide, LLC is seeking a Customer Service Associate in Manchester to help manage property operations, tenant relations, and community events. You will deliver front‑of‑house service, assist with marketing and leasing activities, and support maintenance and safety compliance in a fast-paced residential environment.

The role requires excellent communication, strong organizational skills, and the ability to multi-task across property operations and resident services.

Qualifications

• Excellent customer service experience in a client-facing role.
• Strong team collaboration and relationship-building skills.
• Fluent written and spoken English with attention to detail.

Responsibilities

• Deliver comprehensive front-of-house customer service and tenancy administration.
• Support marketing, maintenance, and tenancy operations to hit occupancy targets.
• Handle resident queries and respond in line with procedures.
• Assist with events, open days, and leasing activities.
• Process maintenance requests, notices, and data entry with accuracy.
• Support health and safety compliance and on-call coverage when needed.

Skills

Customer service

Team player

Fluent English

MS Office

Autonomy

Education

General education

Tools

MS Office

Job description

Greystar Worldwide, LLC is seeking a Customer Service Associate in Manchester to help manage property operations, tenant relations, and community events. You will deliver front‑of‑house service, assist with marketing and leasing activities, and support maintenance and safety compliance in a fast-paced residential environment.

The role requires excellent communication, strong organizational skills, and the ability to multi-task across property operations and resident services.