Resident Experience & Leasing Specialist

Greystar Worldwide, LLC; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Greystar is seeking a Customer Service Associate in Manchester to help manage the property and community operations, including marketing, maintenance, tenancy administration, and delivering a best-in-class resident experience aimed at high occupancy and retention.

You'll work with a team, handle front-of-house service, respond to queries, support events, lease activities, and ensure health and safety compliance, while building strong relationships with residents and University clients.

Qualifications

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills.
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills.

Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Supports events and activities within the Community.
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Assists with summer Community preparations, including move-in and move-out processes.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.

Skills

Customer service

Team player

Autonomous

Fluent English

Organisational skills

Numerical skills

Flexible

Cultural awareness

Stakeholder engagement

Education

General education level

Tools

Microsoft Office

Excel

Outlook

Databases/Booking systems

Job description

Greystar is seeking a Customer Service Associate in Manchester to help manage the property and community operations, including marketing, maintenance, tenancy administration, and delivering a best-in-class resident experience aimed at high occupancy and retention.

You'll work with a team, handle front-of-house service, respond to queries, support events, lease activities, and ensure health and safety compliance, while building strong relationships with residents and University clients.