Senior Resident Experience & Leasing Specialist

Greystar Worldwide, LLC; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Greystar Worldwide, LLC in Manchester is seeking a Senior Customer Service Associate to support day-to-day property management tasks, tenancy administration, marketing and community experiences to achieve occupancy and retention goals.

You will work as part of a team, deliver exceptional resident living, handle front of house service, respond to queries, assist with events and leases, and ensure health and safety compliance while maintaining strong stakeholder relationships.

Qualifications

• Excellent customer service skills and experience in a customer-facing role.
• Fluent English verbal and written communication skills.
• Able to multi-task and prioritise in a busy environment.

Responsibilities

• Delivers all aspects of customer service, including front of house.
• Responds to queries and complaints per procedures.
• Supports events, tenancy administration and marketing activities.
• Carries out sales and leasing activities including viewings and move-ins.
• Completes Health and Safety compliance tasks and assists with admin duties.

Skills

Customer service

Team player

Communication

multitasking

Numerical skills

Education

General education

Tools

Microsoft Office

Job description

Greystar Worldwide, LLC in Manchester is seeking a Senior Customer Service Associate to support day-to-day property management tasks, tenancy administration, marketing and community experiences to achieve occupancy and retention goals.

You will work as part of a team, deliver exceptional resident living, handle front of house service, respond to queries, assist with events and leases, and ensure health and safety compliance while maintaining strong stakeholder relationships.