Resident Experience & Leasing Coordinator

Greystar Worldwide, LLC; Woking; On-site; GBP 21,000 - 29,000; Full time

Job summary

Greystar is seeking a Customer Service Associate in Woking to manage daily property operations, tenancy administration, and resident experience. You will support marketing, maintenance coordination, and community activities while delivering a high standard of service to residents.

Ideal candidates will have strong customer service background, fluent English, and proficient MS Office skills. The role emphasizes teamwork, adaptability, and the ability to handle inquiries with professionalism.

Qualifications

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Fluent English verbal and written communication.
• Good level of general education.
• Proficient in Microsoft Office (Word, Excel, Outlook) and in-house systems.

Responsibilities

• Deliver front-of-house customer service and tenancy administration.
• Respond to customer queries and complaints per policy and procedures.
• Log maintenance requests and manage administrative tasks.
• Carry out sales/leasing activities including viewings and follow-ups.
• Ensure Health & Safety compliance and maintain community amenities.

Skills

Customer service

Team player

Autonomous

Fluent English

Organization

Numerical skills

Adaptability

Education

General education

Tools

Microsoft Office

Excel

Outlook

Databases

Booking systems

Job description

Greystar is seeking a Customer Service Associate in Woking to manage daily property operations, tenancy administration, and resident experience. You will support marketing, maintenance coordination, and community activities while delivering a high standard of service to residents.

Ideal candidates will have strong customer service background, fluent English, and proficient MS Office skills. The role emphasizes teamwork, adaptability, and the ability to handle inquiries with professionalism.