Resident Experience Coordinator

Unite Group; Bristol; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Performance-related bonus

25 days annual leave + bank holidays

Pension scheme

Life assurance

Employee discounts

Job summary

Unite Group is seeking an Operations Assistant to help create a welcoming, safe and engaging environment for residents and visitors at our Unite Students or Hello Student properties in Bristol. You will be the friendly face of the building, handling enquiries, facilitating check-ins and viewings, and supporting events to ensure a smooth day-to-day resident experience.

In this busy, people-focused role you’ll work with the property team to deliver great customer experiences, respond to issues

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Ability to connect with people and deliver great customer experiences.
• Proactive, organised and comfortable in a busy, varied environment.
• Confident handling enquiries, complaints and resident requests.
• Experience in student accommodation, hospitality or residential environments is beneficial but not essential.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings to drive occupancy and retention.
• Support resident engagement activities to create a welcoming community.
• Respond to maintenance issues, raise requests for resolution and ensure safety.
• Carry out building checks and support safety procedures to keep the property compliant.
• Support emergency procedures when required and help maintain high property standards.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Hospitality mindset

Communication

Problem solving

Team player

Job description

Unite Group is seeking an Operations Assistant to help create a welcoming, safe and engaging environment for residents and visitors at our Unite Students or Hello Student properties in Bristol. You will be the friendly face of the building, handling enquiries, facilitating check-ins and viewings, and supporting events to ensure a smooth day-to-day resident experience.

In this busy, people-focused role you’ll work with the property team to deliver great customer experiences, respond to issues