Resident Experience & Community Coordinator

Unite Students; Falmouth; Presencial; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Annual leave 25 days

Pension scheme 4-11%

Life assurance 4x salary

Share save scheme

Family leave

Medicash

EAP

Volunteering day

Discounts

Descripción de la vacante

Unite Group, creator of student homes Unite Students and Hello Student, is seeking an Operations Assistant to welcome residents and help keep the building running smoothly. You’ll assist with check-ins, respond to enquiries, and support events to foster a vibrant community.

This is a people-focused role in a busy student accommodation environment; you’ll work with colleagues to maintain high property standards, handle maintenance requests, and contribute to a safe, friendly resident experience.

Formación

• Experience in customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Strong communication and problem-solving skills.
• Be proactive, organized and comfortable working in a busy and varied environment.
• Be confident handling enquiries, complaints and resident requests.
• Enjoy working as part of a team and supporting colleagues when needed.
• Experience in student accommodation, hospitality or residential environments would be beneficial but isn't essential.

Responsabilidades

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Descripción del empleo

Unite Group, creator of student homes Unite Students and Hello Student, is seeking an Operations Assistant to welcome residents and help keep the building running smoothly. You’ll assist with check-ins, respond to enquiries, and support events to foster a vibrant community.

This is a people-focused role in a busy student accommodation environment; you’ll work with colleagues to maintain high property standards, handle maintenance requests, and contribute to a safe, friendly resident experience.